Services
General
Most of the eighteen single rooms on the ground floor have en suites. There is a lift to the first floor where there are five rooms. Assisted bathing and showering is available for those who require it.

All rooms have a view of the extensive gardens with shrubs and a large pond with ducks and moorhens.

Service users, family and friends are welcome to use the facilities of the home.

Meals
The Chef is keen to discuss likes and dislikes on arrival and any special diet that may be required. A four-week menu can be found on the notice board by the front door. Snacks are available on request e.g. Sandwich or soup. Residents may take meals in their rooms or in the large dining area where they can socialise with other service users.

Guests and Visitors
Heathfield has an open visiting arrangement. Relatives and friends are encouraged to visit with their relatives and join in with the organised day to day activities.

Official visitors must produce identification before being admitted to the Home and also sign the visitors' book.
Personal Services
There will be visiting hairdressers, masseur, dentist, chiropodist, optician and physiotherapists paid for separately. Service users may continue to use their own GP if the GP is in agreement.

A library visiting service is available, and includes talking books. Residents can request certain books by filling in the request form.

Your favourite newspapers or magazines can be ordered and delivered to you each day for which you will be billed monthly. A visiting clothes shop comes twice a year.

Meetings with the service user and the management are held on a regular basis. All interested parties are welcome to attend.

To assist in the monitoring of quality assurance questionnaires are sent out to staff, service user, families and health professionals and the results used to construct development plans.

Privacy and Dignity
Service users may request a key to their door and if the Manager feels that this is appropriate then a risk assessment will be prepared to accompany it. Emergency access for staff will be needed to ensure the safety of the resident.

Heathfield has one delivery of mail daily and this is distributed to the residents on arrival unless alternative arrangements have been made.

Leisure Activities
Heathfield operates a daily activity program for any service uses who wishes to join in. All in-house activities are organised by the Activities Coordinator and performed by her with the assistance of the staff. Any special events will normally be displayed on the service users board in the hallway and in the monthly 'Dates for your Diary'. All service users and their families and friends are welcome to take part in any of the activities that are arranged.

As well as the daily activities there are special shows or excursions provided throughout the year. Raffles are held at Christmas and at our summer BBQ and all proceeds go to the resident's fund. Heathfield has access to disabled transport and visits are arranged following discussions with the residents.

There are a range of jigsaws, books and games for the service users use.

If necessary, a wheelchair could be loaned for the day.

Televisions are provided in each room. Should the service user wish to bring in their own television, permission must be sort from the manager. There is a separate television in the lounge.

Religion
Regular church services and communion will be held at Heathfield, these are conducted by the local clergy. Special services will be held at Easter, Harvest and Christmas. Service users may attend their own church if they so wish.

Health and Safety Policy
Please click here to read our Health and Safety Policy Statement.

All policies and procedures can be found in the staff room and can be seen upon request.